Industry Experience
Information Technology, Software Development, Science/Engineering, Education, Government, and Financial

Skills Summary
Single-Source Content Development, Online Help Development, Website Design/Development, Web Content Development, SDLC, Publishing, Proofreading, Online Training Materials, Training Instruction, Photography, Usability Testing, Product Testing, Work Process Diagrams, Production/Testing/QA Support

Documentation Tools
HTML, CSS, RoboHelp, RoboHTML, FrameMaker, MS Office 2010, Visual Source Safe, Visio, PowerPoint, Dreamweaver CS5, Fireworks, Photoshop Elements CS5, SnagIt Studio, Camtasia, WordPress, Flash CS5, Acrobat

Content Management Systems
SharePoint, Wikis

Scripting Languages

Technical/System/End-User Documentation
User Manuals, Installation and Configuration Guides, System Administration Guides, Client Toolkit Integration Guides, Troubleshooting Guides, Quick Start Guides, FAQs, Online Tutorials, Online Video Tutorials, Reference Sheets, Training Materials, Best Practices, IT Technical Standards, Release Notes, Application Notes

Business Writing
IT Procurements – RFP, RFR, RFI, and RFQs
Federal Grant Reports
Annual Reports
Executive Summaries
Case Studies


  • 15 years of experience with increasing responsibility in the development, production, maintenance, and management of system and end-user documentation.
  • Skillfully research, interpret, understand, describe, and review technically complex concepts and business processes.
  • Experienced at developing documentation from technical, functional, and design requirements, subject matter experts, business processes/requirements, and products in development.
  • Comfortable in the role of documentation lead within cross-functional teams. Proficient at completing projects independently with minimal supervision and within budget.
  • Experienced in using collaboration tools such as SharePoint, Wikis and Intranets to facilitate sharing information for software development and documentation efforts.
  • Excellent design/layout/photography skills. Strong attention to detail, extremely organized and productive.

BS – Business, Concentration in Marketing – University of Massachusetts – Boston 1988
Certificate – Web Development, Honors, NSCC 2011